Data protection

Hotel Avenida Gran Vía

As a result of browsing the web and completing web forms, the user agrees that the personal data provided by him or that will be provided in the future through said service, will be processed in personal data files of the establishment, including the collection of access data and the use of cookies and functions provided by third parties.

Purpose of the treatment, legal basis, and recipients of the information

The data is used for:

  • Allow the functioning of the website.
  • Record and attend to the requests made by users through the web forms.
  • The provision and administration of hotel services, reservation processing and payment.
  • Develop web analytics and statistics.
  • Include functions provided by third parties (Google Maps, etc).

Web browsing and access to areas for registered users:

  • Purpose: the necessary data is processed for the provision of online services, including the registration of IP addresses, visited pages and date of access, as well as information about the user's device. The data is also processed for security and website improvement purposes.
  • Legitimization: data processing is necessary for the provision of online services; consent is expressed through the use of the website.
  • Recipients and transfers: establishment, web hosting companies.

Use of web forms:

  • Purpose: to address the requests made through the web forms.
  • Legitimization: expressed consent when using and submitting the form.
  • Recipients and transfers: establishment and companies involved in providing the requested services.

Provision of services:

  • Purpose: Providing services including hotel reservation management and payment. Sending information about the establishment's services through electronic means. Quality surveys.
  • Legitimation: Execution of the contract or provision of the service.
  • Recipients and transfers: establishment and companies involved in providing the requested services.

Web Analytics:

  • Purpose: to understand how the website is searched, accessed, and used by the public. This may involve the collection of personal data such as the IP address, the location of the connection, information about the software or hardware used for browsing, etc.
  • Legitimization: consent, expressed through the use of the website.
  • Recipients and transfers: establishment.

Functions provided by third parties.

  • Purpose: incorporating functions provided by third parties, such as maps, analytics, social buttons, Zendesk chat widget, etc.
  • Legitimation: consent, expressed through the use of the website.
  • Recipients and transfers: Third-party functions establish a direct connection between the user's browser and the Internet domains of the third parties, allowing the downloading and execution of the function, even from pages outside the European Economic Area.

This website integrates functions from Google Inc, such as Google Analytics and Google Maps. By using this website, the user authorizes the processing of their data by Google in accordance with what is established in its privacy policy: https://policies.google.com/privacy.

Accuracy of the data

The user must fill out the forms with true, accurate, complete, and current data.

The user will not enter data corresponding to another person; it will be presumed that the data has been provided by the owner of the same. The user will be solely responsible for any damage or harm, direct or indirect, that may be caused to any person as a result of completing the form with data relating to another person.

Rights of access, rectification, deletion, opposition, and others

The data subject has the right to access, rectify, and delete the data concerning him or her at all times, as well as to oppose the processing of his or her data, in the terms provided by data protection legislation. They also have the right to request: the portability of their data, the revocation of consent given in their case, and the limitation of processing.

The data subject can exercise these rights by sending a written request by postal mail to the establishment.

The applicant must include this signed communication indicating the requested action and a photocopy of their ID card or passport.

The data subject may also object to receiving commercial emails, for this it will be sufficient to request it by sending an email from the address they wish to unsubscribe, and addressed to the establishment.

The data subject, if they believe that the processing of their data violates data protection legislation, may make a complaint to the data protection supervisory authorities.

Minors

The use of web services is prohibited for individuals under 18 years old.

Data security

This website has one of the most secure technologies in terms of protecting your credit card data. Likewise, it complies with all international standards that regulate the matter. All sections where we request sensitive information use the SSL communication protocol. This means that the information that travels through the Internet from your computer to our server is encrypted, making it indecipherable to any outsider. This technology ensures and guarantees that your data cannot be intercepted, manipulated, or impersonated in any way. In this way, online payment is as secure today as direct purchase.

What does SSL mean?

The SSL (Secure Socket Layer) is a standard security technology on the Internet. It applies an encryption system that provides maximum confidentiality of the data being transmitted. This prevents unauthorized access or interception in a system while the data is circulating on the Internet. For added security, this data is stored on a secure server protected by a firewall under constant monitoring.